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Performance
Shift Handover in 5 Minutes
A tight protocol for passing a station between shifts without information loss.
Duration30 min
What it's about
A 30-minute drill on handing a station over between shifts without losing context. Who's on what table, which allergies, which reservation has a birthday, which cover is running behind.
What you'll learn
- A three-point verbal handover that takes under a minute per station.
- The non-negotiables: allergies, VIPs, open checks, pending requests.
- A quick-reference note system so the incoming staff can catch up at a glance.
- How to close the loop when the previous shift left something half-done.
The outcome
Smoother shift changes, fewer dropped details in the first hour of service, and guests who never notice a handover happened.
Part of these trainings