What it's about
The foundations of leading service staff day-to-day, how to brief, delegate, coach, and course-correct without killing morale. For shift leads and emerging managers.
What you'll learn
- Running a pre-shift that sets the tone.
- Delegating without abandoning or micromanaging.
- On-the-fly coaching during a real service.
- Debriefs that actually change behaviour next shift.
The outcome
Leaders who can steer a team calmly through a busy night, and staff who know where they stand and what's expected.
Part of these trainings