What it's about
A two-hour deeper dive into leadership in hospitality, building a culture, setting standards, and making the hard calls. For managers shaping their teams over the longer term.
What you'll learn
- Defining standards that travel across shifts and sections.
- Hiring and onboarding for culture as well as skill.
- Difficult conversations: performance, attitude, fit.
- Leading through change, pressure, and uncertainty.
The outcome
A clearer sense of the culture you're actually building, and the tools to protect it when the pressure's on.
Part of these trainings