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Skills
Active Listening at Pace
Listening techniques that survive a loud floor and a full section.
Duration1h 30min
What it's about
A 90-minute workshop on listening techniques that hold up under real floor conditions: noise, time pressure, multitasking. Because hearing and listening are not the same thing.
What you'll learn
- The three levels of listening, and which one you need on a busy floor.
- Reflection techniques that confirm you heard, without slowing the pace.
- Listening for what's not said, body language, hesitation, tone.
- Resisting the urge to solve the problem before fully hearing it.
The outcome
Fewer misheard orders, quicker reads on guest mood, and team communication that actually lands during a rush.
Part of these trainings